Gemma Sung
Q: Where do you work?
A: Walmart.
Q: What’s your job title and what do you do?
A: I am a data product manager in Walmart’s Data Enablement Team.
As a data product manager, I think of data as a product, drafting the development or managing the whole pipeline of applying product-related processes to data. In the merchandising department, we hope to make sure that data is adequately regulated and to make sure that our users get the right data.
Q: What’s your favorite thing about the field you’ve chosen?
A: The information field is so dynamic, as it is composed of so many disciplines and use cases. I am excited that an increasing number of organizations across various company sizes and industries are realizing its prowess and the urgency to incorporate data-driven initiatives. I also look forward to understanding the ethical implications of adopting these new technologies and how governance and industry standards continuously change.
Q: What’s the biggest challenge you overcame to get to where you are today?
A: Definitely imposter syndrome because unlike some of my classmates, I don’t come from a traditional computer science background. I used to think they had an edge over me, especially when it came to finding a job in tech. However, I've improved my technical skill sets through the MSIM program and over time, I’ve learned that it is important to recognize that everyone brings a unique perspective to their role. As a PM, communication skills, the ability to understand business pain points, and your mindset are as important as the technical component.
Q: When you were at the iSchool, what helped you build community?
A: I found my community by being an active participant in iSchool activities. Don’t be afraid to be the first one to reach out or to raise your hand. I think a lot of people prefer for someone else to test the waters for them, but it's important to take the initiative and enjoy what you’re doing. In enjoying the process, I believe your community naturally comes to you.
Q: How did your experience at the iSchool prepare you to solve information challenges in the industry?
A: I enjoyed all the classes I’ve had in the iSchool, as they have allowed me to understand industry best practices. I especially appreciate all the mentorship I’ve gotten from professors, my mentor from iMentorship – Susan Michl, and iSchool events. These mentorship opportunities were extremely valuable, especially as an international student. They gave me a lot of support in finding internships, grasping industry knowhow, and understanding what working in the States is like.
Q: What’s next on the horizon for you?
A: I am starting my data empowerment journey as a product manager in the States. I’d also like to research ethical AI and give back to the community through encouraging girls in STEM and mentorship.
Q: What advice do you have for students interested in a career like yours?
A:. There is no one specific path to becoming a product manager, and there are so many different kinds of product managers out there or so many ways to enter the tech field. So always remember that your path is unique and there’s no defined path of how to get there. Don’t just fixate on the end goal, but also enjoy the process while you’re going through it.